📌 Why is a prescription required?
Under Singapore law, medications can only be dispensed with a valid prescription issued by an AVS-licensed veterinarian. An invoice, a photo of the medication, or a previous prescription does not qualify as a valid prescription.
A prescription ensures:
✔️ The correct medication and dosage are provided for your pet’s specific condition.
✔️ The medication is safe and appropriate for continued use.
✔️ Compliance with legal requirements to prevent unauthorized dispensing.
We CANNOT dispense medications without a proper prescription, even if your pet has used them before.
Prescription Requirements
- The type and quantity of medication must strictly match the details stated on the prescription.
- Prescriptions remain valid for one year from the date of issue, unless an earlier expiry date is specified.
- Any orders that do not comply—such as sending invoices, medication photos, or outdated prescriptions—will not be processed.
⚠️ Attempting to order medication without a valid prescription may be considered prescription fraud.
Need a Prescription? We Can Help!
If your pet requires a prescription, you can:
✅ Book a housecall vet for an in-person consultation.
✅ Schedule a teleconsultation with our licensed vets for assessment and prescription (if applicable).
💬 Need further assistance?
Contact your clinic or WhatsApp us at 8854 0207 to book a vet or get guidance.
Refunds & Cancellations
A $5 admin fee + any incurred payment gateway fees will apply to all refunds or cancellations.
