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Do you have limited time to bring your pet in-clinic for a veterinary consult?

Many pet owners face this dilemma, leading to delays in seeking essential healthcare for their beloved pets.

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How It Works

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1

Schedule

Choose a convenient time for your teleconsult appointment.

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2

Connect

Join the virtual session from your smartphone or computer.

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3

Consult

Discuss your pet's health with our experienced veterinarians.

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4

Follow Up

Receive post-consultation recommendations and follow-up support.

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Why Teleconsult? Is It Even Helpful?

Life gets busy, and scheduling a visit on the same day to the vet clinic isn't always feasible.

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Accessibility

Teleconsultation enables patients with mobility issues or transportation constraints to receive medical advice and treatment conveniently from their homes.

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Reduced stress for pets

Teleconsultation allows pets to remain in their familiar surroundings, reducing stress and anxiety during consultations.

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Advice and intervention

Receive timely guidance on managing your pet's health issues and determining whether further medical attention is necessary.

Other Cases That Teleconsult Can Help With

Convenient Follow-ups

Schedule follow-up consultations without the need for additional travel.

Health Monitoring

Regularly monitor chronic conditions from home with the guidance of a vet.

Medication Management

Discuss and manage medication plans remotely

Preventive Care

Receive guidance on routine care and preventive measures.

Second opinion

Seek a second veterinary opinion.

Behavioural consult

Address pet behavior issues with vet with behavioural expertise.

Dietary consult

Discuss and receive personalized advice on your pet's diet, nutritional needs, and feeding plans.

When not to use teleconsult

We do not accept all teleconsultation bookings, as some cases are not suitable. If your pet is currently experiencing any of the mentioned conditions, kindly bring them to the clinic for immediate attention.

1

Breathing difficulties/respiratory distress

2

Excessive Bleeding, serious injury or pain

3

Severe or chronic lameness/probable fractures

4

Severe vomiting or diarrhea

5

Other emergency situations

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Get Answer to Some

Frequently Asked Questions

  • Are your veterinarians licensed and experienced?
    Yes, all our veterinarians are licensed professionals with extensive experience in pet care.
  • How can I contact customer support if I have questions or issues?
    You can reach our customer support team through the "Contact Us" section on our website or by WhatsApp +65-88540207.
  • How do I book a service on your website?
    To book a service, simply visit our website and navigate to the service you need. Click on the "Book Now" button, and follow the on-screen instructions to schedule your appointment.
  • What safety measures are in place for my pet's well-being during services?
    Our service providers follow strict safety protocols to ensure your pet's well-being. We can provide more details upon request.
  • Is there a cancellation policy?
    Yes, we have a cancellation policy in place. Please refer to our Terms and Conditions for details on our cancellation and rescheduling policy.
  • What services do you offer on your website?
    We offer a range of pet services, including veterinary care, home consultations, house pet sitting, and dog walking.
  • Do you offer emergency services?
    No, we are not equipped for emergency cases. Please contact any of the following emergency clinic below. Advanced VetCare Veterinary Centre (Bedok) 18 Jln Pari Burong Singapore 488684 6636 1788 Beecroft Animal Specialist & Emergency Hospital 991E Alexandra Rd, #01-27, Singapore 119973 6996 1812 VES Hospital @ Whitley 232 Whitley Road Singapore 297824 Westside Emergency Vet 41 Eng Kong Terrace Singapore 599013 6463 7228
  • How do I pay for the services?
    We accept online payments through secure payment gateways. You can pay using credit/debit cards or other accepted payment methods.
  • What information do I need to provide when booking a service?
    You'll need to provide basic information about your pet, your contact details, preferred date and time for the appointment, and any specific concerns or requirements you have.
  • Are your veterinarians certified?
    Absolutely. Our team consists of AVS-licensed and experienced veterinarians who prioritize the health and well-being of your pet.
  • What vaccinations do you offer at home?
    We offer a range of vaccinations to cover essential preventive care for your pet. For canines core vaccine, we are using Recombitek c6/cv. For detailed information about the vaccine: https://www.drugs.com/vet/recombitek-c6-cv.html For felines core vaccine, we are using Purevax feline 4. For detailed information about the vaccine: https://www.drugs.com/vet/purevax-feline-4.html

 For rabies vaccine, we are using RABISIN Rabies vaccine. For detailed information about the vaccine: https://www.boehringer-ingelheim.com/animal-health/companion-animals-products/rabisin-imrab For kennel cough vaccine, we are using Vanguard Rapid Resp 3. For detailed information about the vaccine: https://www.zoetisus.com/products/dogs/vanguard/vanguard-rapid-resp-3
  • Can my pet receive vaccinations if they have never been vaccinated before?
    Absolutely. Even if your pet has not been vaccinated before, it's never too late to start. Schedule a visit with our veterinarian team to create a personalized vaccination plan based on your pet's age, health, and potential exposure to diseases.
  • What vaccines are essential for my pet?
    The essential vaccines for your pet may include core vaccines recommended for all pets, as well as non-core vaccines based on their lifestyle and potential risk factors. Your veterinarian will assess your pet's needs and provide a tailored vaccination plan.
  • Can I get an aftercare sheet for my pet post-vaccination?
    Certainly. We provide a detailed aftercare sheet with instructions for post-vaccination care. It will be sent to you digitally after the appointment.
  • What if my pet has a reaction to the vaccination?
    While rare, if your pet shows any adverse reactions, contact our team immediately. We are available to address any concerns and provide guidance.
  • What information should I provide to my veterinarian before vaccinations?
    Before vaccinations, share your pet's health history, any existing medical conditions, and details of their living environment with your veterinarian. Open communication helps your veterinarian create a customized vaccination plan for your pet.
  • Can my pet visit a vet clinic for vaccinations?
    Yes, your pet can receive vaccinations at a vet clinic if you prefer. Your veterinarian can guide you on the most convenient option for you and your pet, whether it's at-home vaccinations or a clinic visit.
  • What do I have to prepare before my appointment?
    Our groomer will bring all the necessary grooming equipment. All we need from you would be: Preferably a room for the grooming session to minimise fur from flying everywhere. If not a space 1.5m x 1.5m for our groomer to work in. An accessible electrical power socket for blow drying A clean towel to dry your cat after their bath
  • What do I have to inform the groomer before my appointment?
    Please inform the groomer if your dog has any medical condition, illnesses, injury/wounds, parasites/fleas, on any medication, and if they have any aggressive/unpredictable tendencies.
  • How long does the grooming session take?
    It depends on your cat’s temperament, condition of fur, and complexity of the haircut. Basic Grooming typically takes 1-1.5 hours, while Full Grooming could take 2-2.5 hours.
  • What are your operating hours?
    We operate from Monday to Sunday, 9am to 6pm (last time slot is 4:30pm).
  • How often should I groom my cat?
    We highly recommend grooming your cat every 4-6 weeks. However, it also varies amongst different cats as they all have different needs. Our groomers will be more than happy to advise you on this matter.
  • I think my cat has fleas/parasites. Will you still be able to groom it?
    We highly advise treating any parasite and fungal issues prior to your cat's grooming appointment. Please notify us before booking your cat’s grooming session so we can accommodate your pet's specific needs. Additionally, our veterinary team in Pawkit can offer at-home vet care services to assist you with the treatment, ensuring that your cat is healthy and comfortable before their grooming session.
  • Can I watch my cat being groomed and can I take pictures?
    Most definitely! One of the purposes for at-home grooming is so that you can watch your cat being groomed and have peace of mind. However, if your cat starts to get distracted by your presence, we will advise you to stand further away, out of their field of vision. Our priority is to ensure a stress-free and comfortable grooming experience for your cat, and we will always communicate with you to make sure you are comfortable with the process.
  • How long in advance should I make my appointment?
    We highly encourage making a booking as soon as possible so that you can get your preferred date and time slot.
  • Are you able to groom my senior cat?
    Yes, we certainly can. Our groomers at Pawkit understand the unique needs of senior cats and will take extra precautions to ensure a gentle and stress-free grooming session. We will be mindful of your cat's comfort levels and only groom as much as they are able to tolerate. Our goal is to provide a positive and comfortable experience for your senior cat while addressing their grooming needs.
  • Do I make payment before or after the grooming session?
    All payments are to be made before your cat’s grooming session.
  • What should I do if I need to cancel/postpone my appointment?
    Please WhatsApp or email us at least 24 hours before your appointment to reschedule.
  • How do I know if my booking is confirmed?
    A confirmation text/email will be sent to you. Do ensure your contact details are correct before confirming the booking.
  • What should I do if my cat has a history of aggression before booking a grooming appointment with Pawkit?
    Before booking and confirming your appointment, it is important to have a chat with us about your cat’s history of aggression. By discussing your cat's behavior with us, we will be able to advise you further and determine the best approach for grooming your cat. We may recommend certain techniques or accommodations to ensure a safe and stress-free grooming experience for your pet. Additionally, if during the grooming session, your cat’s aggression goes beyond our control, we might need to halt the entire grooming session to prevent any injury to our groomers or your cat. Our primary concern is the safety and well-being of your pet and our staffs. We appreciate your understanding and cooperation in these situations, and we will work with you to find a solution that meets your pet's grooming needs.
  • How do I know if my booking is confirmed?
    A confirmation text/email will be sent to you. Do ensure your contact details are correct before confirming the booking.
  • What should I do if my dog has a history of aggression before booking a grooming appointment with Pawkit?
    Before booking and confirming your appointment, it is important to have a chat with us about your dog’s history of aggression. By discussing your dog's behavior with us, we will be able to advise you further and determine the best approach for grooming your dog. We may recommend certain techniques or accommodations to ensure a safe and stress-free grooming experience for your pet. Additionally, if during the grooming session, your dog’s aggression goes beyond our control, we might need to halt the entire grooming session to prevent any injury to our groomers or your dog. Our primary concern is the safety and well-being of your pet and our staffs. We appreciate your understanding and cooperation in these situations, and we will work with you to find a solution that meets your pet's grooming needs.
  • I think my dog has fleas/parasites. Will you still be able to groom it?
    We highly advise treating any parasite and fungal issues prior to your dog's grooming appointment. Please notify us before booking your dog’s grooming session so we can accommodate your pet's specific needs. Additionally, our veterinary team in Pawkit can offer at-home vet care services to assist you with the treatment, ensuring that your dog is healthy and comfortable before their grooming session.
  • How long in advance should I make my appointment?
    We highly encourage making a booking as soon as possible so that you can get your preferred date and time slot.
  • What should I do if I need to cancel/postpone my appointment?
    Please WhatsApp or email us at least 24 hours before your appointment to reschedule.
  • How often should I groom my dog?
    For long-haired breeds, we highly recommend doing Full Grooming every 1-3 months and Basic Grooming every month. For short-haired breeds, Basic Grooming once a month would be ideal. However, it also varies amongst different dogs as they all have different needs. Our groomers will be more than happy to advise you on this matter.
  • Can I watch my dog being groomed and can I take pictures?
    Most definitely! One of the purposes for at-home grooming is so that you can watch your dog being groomed and have peace of mind. However, if your dog starts to get distracted by your presence, we will advise you to stand further away, out of their field of vision. Our priority is to ensure a stress-free and comfortable grooming experience for your dog, and we will always communicate with you to make sure you are comfortable with the process.
  • How long does the grooming session take?
    It depends on your dog’s temperament, condition of fur, and complexity of the haircut. Basic Grooming typically takes 1-1.5 hours, while Full Grooming could take 2-2.5 hours.
  • Do I make payment before or after the grooming session?
    All payments are to be made before your cat’s grooming session.
  • Are you able to groom my senior dog?
    Yes, we certainly can. Our groomers at Pawkit understand the unique needs of senior dogs and will take extra precautions to ensure a gentle and stress-free grooming session. We will be mindful of your dog's comfort levels and only groom as much as they are able to tolerate. Our goal is to provide a positive and comfortable experience for your senior dog while addressing their grooming needs.
  • What are your operating hours?
    We operate from Monday to Sunday, 9am to 6pm (last time slot is 4:30pm).
  • What do I have to inform the groomer before my appointment?
    Please inform the groomer if your dog has any medical condition, illnesses, injury/wounds, parasites/fleas, on any medication, and if they have any aggressive/unpredictable tendencies. This allows our team to be well-informed ahead of the appointment to provide the best care for your dog.
  • Does taking a teleconsult means i dont have to visit the clinic?
    It largely depends on the symptoms, potential causes, and the necessary treatment for your pet's ailments. The use of a teleconsultation service should not diminish the level of care your pet receives; rather, it should serve as a proactive and awareness tool. While many clients utilize teleconsultations for minor issues that can be resolved with over-the-counter medication and lifestyle/dietary changes, there are cases that demand an in-clinic visit for more thorough diagnostics, such as blood tests, X-rays, and physical examinations. We recommend utilizing the teleconsultation service as a proactive measure and an awareness tool.
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