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Home visit
code of conduct

To help ensure a successful at-home vet appointment, it’s essential to follow a code of conduct that promotes respect, honesty, and responsibility. Here are some guidelines to remember as a patient during an at-home vet appointment.

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1. Be prepared

Ensure you have all the necessary information and documents ready before the appointment. This includes your pet’s medical history, any relevant test results, and a list of any questions or concerns you may have.

2. Be respectful

Treat your veterinarian and any support staff with respect and courtesy. Remember that they are there to help you and your pet. To ensure a safe and healthy environment, refrain from smoking during the at-home vet appointment. If you must smoke, do so outside and away from your pet.

3. Be honest

Provide your veterinarian with accurate information about your pet’s symptoms and behavior, even if it may be embarrassing or difficult to discuss.

4. Be patient

Due to the logistics involved, at-home vet appointments may take longer than traditional in-office appointments. Be patient and allow your veterinarian the time they need to thoroughly evaluate your pet.

5. Be proactive

Follow your veterinarian’s recommendations for preventive care and follow-up appointments to help ensure your pet’s long-term health and well-being.

6. Be present

Stay present and attentive during the appointment, and avoid distractions such as phone calls or other activities.

7. Be responsible

Make sure you understand your veterinarian’s instructions and follow them carefully. This includes administering any medications or treatments as directed, and following up as recommended.

8. Be prepared for emergencies

Know what to do in case of an emergency, such as having emergency contact information readily available and being aware of the nearest emergency veterinary hospital.

9. Maintain Respectful Behavior

Aggressive behavior, including yelling or physical threats, is unacceptable and may result in appointment termination. Express concerns calmly and respectfully.

10. Consultation Charge on Appointment Termination Due to Misconduct

In instances of verbal abuse or harassment, leading to our team's premature departure, the full consultation fee will still apply. This policy is in place to ensure the safety and respect of our staff during at-home visits. We emphasize the importance of maintaining a polite and respectful demeanor towards the veterinarian and their team. Aggressive behavior, including but not limited to yelling or physical threats, will not be tolerated and may necessitate the immediate termination of the appointment. Should you have additional concerns, you may take it up in writing at help@pawkit.sg. At Pawkit, we maintain that the veterinarian's primary goal is to assist you and provide the best possible care for your pet.

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