Home visit
code of conduct
To help ensure a successful at-home vet appointment, it’s essential to follow a code of conduct that promotes respect, honesty, and responsibility. Here are some guidelines to remember as a patient during an at-home vet appointment.
1. Be prepared
Ensure you have all the necessary information and documents ready before the appointment. This includes your pet’s medical history, any relevant test results, and a list of any questions or concerns you may have.
2. Be respectful
Treat your veterinarian and any support staff with respect and courtesy. Remember that they are there to help you and your pet. To ensure a safe and healthy environment, refrain from smoking during the at-home vet appointment. If you must smoke, do so outside and away from your pet.
3. Be honest
Provide your veterinarian with accurate information about your pet’s symptoms and behavior, even if it may be embarrassing or difficult to discuss.
4. Be patient
Due to the logistics involved, at-home vet appointments may take longer than traditional in-office appointments. Be patient and allow your veterinarian the time they need to thoroughly evaluate your pet.
5. Be proactive
Follow your veterinarian’s recommendations for preventive care and follow-up appointments to help ensure your pet’s long-term health and well-being.
6. Be present
Stay present and attentive during the appointment, and avoid distractions such as phone calls or other activities.
7. Be responsible
Make sure you understand your veterinarian’s instructions and follow them carefully. This includes administering any medications or treatments as directed, and following up as recommended.
8. Be prepared for emergencies
Know what to do in case of an emergency, such as having emergency contact information readily available and being aware of the nearest emergency veterinary hospital.
9. Maintain Respectful Behavior
Aggressive behavior, including yelling or physical threats, is unacceptable and may result in appointment termination. Express concerns calmly and respectfully.
10. Consultation Charge on Appointment Termination Due to Misconduct
In instances of verbal abuse or harassment, leading to our team's premature departure, the full consultation fee will still apply. This policy is in place to ensure the safety and respect of our staff during at-home visits. We emphasize the importance of maintaining a polite and respectful demeanor towards the veterinarian and their team. Aggressive behavior, including but not limited to yelling or physical threats, will not be tolerated and may necessitate the immediate termination of the appointment. Should you have additional concerns, you may take it up in writing at help@pawkit.sg. At Pawkit, we maintain that the veterinarian's primary goal is to assist you and provide the best possible care for your pet.
Grooming Code of Conduct
Thank you for choosing Pawkit to provide top-notch grooming services for your pet in the comfort of your home. To ensure the safety of our groomers and the effectiveness of our service, we require all pet owners to adhere to the following guidelines:
1. Behaviour Monitoring and Assessment
Use of Restraints: If your pet exhibits aggressive behaviour, such as growling/hissing, or showing teeth, our groomers will use a muzzle or e collar cone as a safety measure. This protocol is mandatory and applies even if your pet has no previous history of biting. Cooperation from the pet owner in these instances is essential to maintain a safe grooming environment for both the pet and our staff.
2. Service Satisfaction
Approval Before Departure: Immediately following the grooming session, we ask that you thoroughly check the quality of the groomer’s work to ensure it meets your standards. Any concerns must be addressed with the groomer before they leave your premises. Once our groomer departs, we cannot accept claims regarding unsatisfactory service, and no refunds or free corrective services will be offered.
3. Disclosure of Pet History
History of aggression and health disclosure: It is crucial that you inform us beforehand of any aggression issues or health concerns that may affect the grooming process. Knowing your pet's history allows our groomers to take appropriate safety measures and tailor their handling techniques accordingly.
4. Preparation for Grooming
Preparation of Space and Punctuality: Please ensure the designated grooming space is prepared prior to the appointment, providing a safe, clean, and accessible area. This space should be at least 1.5m x 1.5m, ideally enclosed to keep the pet secure. Additionally, we ask that you respect the scheduled appointment time to avoid disruptions in our service schedule. If there is a need to reschedule, please inform us at least 24 hours in advance.
5. Payment and Cancellation Policy
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Advanced Payment: Payment is required at the point of service confirmation. This policy supports a no-transaction policy on site to avoid handling payments during grooming sessions.
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Additional Services: Should the groomer determine that additional services are necessary based on their professional assessment, these services will be discussed with you, and approval will be sought before proceeding. Additional charges will apply for any extra services agreed upon.
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Cancellation and Rescheduling: We understand that plans can change, and we offer the flexibility to reschedule or cancel appointments. However, please provide at least 24 hours' notice to avoid a cancellation fee. This notice helps us manage our scheduling and serve other clients efficiently.
6. Non-Discrimination Policy
Respect and Dignity: We are committed to maintaining a respectful and inclusive environment. Discrimination based on race, gender, sexual orientation, religion, or any other characteristic is strictly prohibited. We expect all interactions with our providers and between clients at events to reflect this commitment to equality and respect.
7. Service Charge on Appointment Termination Due to Misconduct
In instances of verbal abuse or harassment, leading to our groomer's premature departure, a $40 inconvenience fee will apply. This policy is in place to ensure the safety and respect of our providers during at-home visits. We emphasise the importance of maintaining a polite and respectful demeanour towards the provider. Aggressive behaviour, including but not limited to yelling or physical threats, will not be tolerated and may necessitate the immediate termination of the appointment. Should you have additional concerns, you may take it up in writing at help@pawkit.sg. At Pawkit, we maintain that the care provider's primary goal is to assist you and provide the best possible care for your pet.